Skip to main content

FAQ

 

 

Registration Procedure and Confirmation Notice

Q: Can I join the competition alone?
A: The no. of participants of all groups would be 2-4 persons, participants may invite their friends and family to join; while there is age limitation of specific groups (Family Group, Senior Group and Youth Group), on condition that the participant must fulfill the group requirements. Registration fee stays the same.

Q: Can participants register for the Disciplined Services Cup, Medial Professional Cup, Schools Cup, and Charities Cup as individuals?
A: The Disciplined Services Cup, Medial Professional Cup, Schools Cup, and Charities Cup only accept registrations from representatives of the affiliated units (i.e., the respective Disciplined Services, Medical field, Schools, and charity groups). Individual registrations are not accepted.

Q: How can I register to participate in the Disciplined Services Cup, Medial Professional Cup, Schools Cup, and Charities Cup?
A: Please call +852 2802 0016 or email to corp_enquiry@redcross.org.hk to contact the Hong Kong Red Cross for more information on group or organizational participation.

Q: How to know if I have successfully registered?
A: For online registration, participating teams who have successfully donated online and registered will receive a confirmation email within 15 working days.

Q: If I have not received any email regarding the competition, what should I do?
A: The email may be mistaken as junk mail, please firstly check the spam folder in your email. If you have not received any information after 15 days of your registration, please email to rccitychallenge@sportsoho.com or contact at +852 2117 1650 (Office Hours: Monday to Friday 9:30-13:00 and 14:00-18:00).

Q: Can I change the team members after submitting the application?
A: Yes, please email to rccitychallenge@sportsoho.com or call +852 2117 1650 (office hours: Monday to Friday, 9:30AM - 1:00AM and 2:00PM - 6:00PM) to contact the organizer for changes on or before February 17, 2025 (Monday). After this date, the organziers will not accept any changes. 

Q: Can I change the competing group after submitting the application?
A: No. it cannot be changed once the registration is completed. Please select the correct group when registering.

Q: Why do I need to provide my personal data?
A: Personal information of the participant will be used for registration and contact purposes. Hong Kong Red Cross undertakes to comply with the requirements of the “Personal Data (Privacy) Ordinance” to ensure that personal and organizational data kept are accurate and are securely kept.

Q: What will the participants' personal data be used for?
A: In addition to being used for event registration and contact purposes, the Hong Kong Red Cross will retain participants' personal data after the event for future promotional use.

 

 

Game Rules

Q: Do participants need to wear the official T-shirts during the competition?
A: All participant are suggested to wear the official T-shirts to complete the missions during the competition.

Q: Do participant teams need to notify the organizer their competing time and date?
A: No need. Every team can select freely for the time to conduct the race within the competition period specified in their group in between 1 -2 March 2025.

Q: Are there age limits for different groups?
A: Different groups have age limit.
Open Group and Corporate Group all participants must be aged 14 or above as of 2025 (Year of Birth);
Senior Group at least one participant must be aged 60 or above as of 2025 (Year of Birth);
Youth Group all participants must be aged 12-18 as of 2025 (Year of Birth);
Family Group at least one participant must be aged 13 or below and must accompany with an adult aged 18 or above as of 2025 (Year of Birth).

Q: Where is the starting and finishing points?
A: The participating team can select the starting points freely within the competition areas.

Q: What is the time limit for the event?
A: The participating teams can freely start a timed 180-minute competition within the event date using the mobile application. Please note that once the competition has started, it cannot be paused or reset.

Q: Can the competition be paused during the event?
A: No, once the competition has started, it cannot be paused or reset.

Q: Can the participating team collect race packs on the event day?
A: The participating teams can collect the event participant packs between mid to late February 2025.

Q: If I cannot pick up the race pack during the specified period, can I authorize others to collect for me?
A: Yes. Please fill out the “Authorization Form”.

Q: Can I send one team member to collect all race packs for the team?
A: Yes.

Q: What equipment should I bring for the race?
A:
  1. The team are suggested to wear the official T-shirts.
  2. Each participant should bring along a smartphone that has successfully installed and login the activity app, and scan the QR codes to earn the scores at the preset check points upon arrival and at the finishing point.
  3. Carry a portable charger.
  4. Small amount of cash and Octopus card.
  5. Pay attention to the weather condition on the event day and take preventive measures, such as applying sunscreen or wearing appropriate clothing.

Q: Can participants use transportation during the competition?
A: Participants can choose to walk or use public transportation to reach each check point.

Q: If a member is unable to attend temporarily, can other team members still continue the race?
A: If any team member needs to be absent or quit for any reason before the event (referring to the period after the member/group changing deadline, i.e. between 17 February 2025 (Monday) and before the event) or during the event, the team can still participate but cannot compete for any prize.

Q: Do all team members need to arrive at each check point at the same time?
A: All team members must act together, arriving at each check point and complete the missions at the same time, otherwise no points will be scored.

Q: Can I request the electronic certificate if I leave or miss the event for any reason?
A: Participants are required to complete the competition to obtain the certificate.

Q: How should I prepare for the event?
A: Click here for the game tips. We will periodically share more preparation tips and important notes on the event website or the Hong Kong Red Cross Facebook/Instagram event page, so please stay tuned.

Q: What should I do if there is problem with the app during the event?
A: Please capture a screenshot to record the problem and email to rccitychallenge@sportsoho.com or please contact our staff at 2117 1650 During office hours (Monday to Friday 9:30-13:00 and 14:00-18:00). 

 

 

Adverse Weather Arrangements

Q: Arrangements under Inclement Weather Conditions
A: Since participants can freely select their own time to participate in the competition, please note the following:

  1. Participating teams are advised to pay attention to the weather reports from the Hong Kong Observatory before departure and during the competition.
  2. If Typhoon Signal No. 3 or above, or Red or Black Rainstorm Warnings is issued by the Hong Kong Observatory, please do not start and continue the race.
  3. If inclement weather conditions continue or the aforementioned warnings are issued by the Hong Kong Observatory, the competition will be terminated immediately. 
  4. If Red or Black rainstorm warning / Typhoon Signal No.8 or above is hoisted at anytime from 8:00 AM on 2 March, the kick-off ceremony and physical check points will be cancelled.
  5. If the event is cancelled due to the above Inclement Weather/Condition Warnings hoisting, registration fees are non-refundable. 
  6. Please pay attention to announcements on this event website and the Hong Kong Red Cross's Facebook or Instagram pages.

 

 

Donation Arrangements

Q: How do I create a designated donation link?
A: After completing your registration, please use the designated donation link provided in the confirmation email. You can then invite your friends and family to sponsor you through your designated donation link via email or social media platforms (such as Facebook, Instagram, WhatsApp, and WeChat) to help you reach your fundraising goal.

Q: How to donate after registration?
A: Online registration will receive an email notification after application, donor can complete the donation by credit card via the donation link in the email.

Q: Besides signing up for the City Challenge, what else can I do to support the event?
A: Donations are welcomed in support of the event. Information for online and offline donations are listed on the event website and registration form respectively for donors’ convenience. Event or team sponsorships are also available for this event. For corporates/donors who are interested, please email to corp_enquiry@redcross.org.hk.

Q: Can I use Payme, Alipay Hong Kong, or FPS to complete the team donations?
A: Since the registration process includes teams’ information verification and quota allocation, participants are advised to complete the donation by using online donation link or the registration form (by cheque/credit card).

Q: Is there tax-deductable receipt for donation?
A: Tax-deductable receipts will be issued for cash donations and donations for team registration. Please provide relevant information for issuing the receipt. Donation receipts will be issued within 1 month after receipt of donation information; registration fee donation receipts will be issues within four months after the event.

Q: What is the use of donations for this event?
A: The funds raised from the event will be used to support various humanitarian services of the Hong Kong Red Cross.

 

 

Others

Q: Can I receive the race pack by mail?
A: No. To avoid any postal errors or loss, race packs will not be sent to participants by mail.

Q: What are the criteria for winning the top three places in each category?
A: The top 3 highest average scores in each group will be the champions, the 1st runner-up and 2nd runner-up. If same score appears, the team with the shortest finishing time will be the winner.

Q: How will my personal data be handled?
A: All personal data collected and managed by the Hong Kong Red Cross and the service providers commissioned by the organization will be treated as strictly confidential and will comply with the provisions listed in the Personal Data (Privacy) Ordinance. We will ensure that the stored personal and organizational data is accurate and securely maintained.

Q: When will the award ceremony be held?
A: The results of the event will be announced in mid-April 2025. The date and details of the award ceremony will be published on the event website, and winners will be notified individually later.

Q: How can I get the latest information about the event?
A: For details and arrangements of the event, please refer to the latest announcement on the website and the HKRC Facebook page without prior notice. Please email to rccitychallenge@sportsoho.com / contact +852 2117 1650 for more information.